WITHOUT CONCIERGE
1A guest visits your website
2Has a question
3Doesn’t find the answer
4Books on Booking.com
Your website answers your guests and leads them to book with you.
Concierge Genius is the digital concierge that mirrors how your property welcomes and advises guests, available on your website, shared links, messages, and QR codes.
It is not a chatbot. It is your hospitality, always available.
- Works on your real website, without altering its layout.
- Test it privately, then make it visible when you're ready.
seasidesuites.it
Floating chatboxIt lives in the bottom right corner of the property's real website. The guest opens the bubble and talks with its real data.
Results measured on my own properties
~25%AT MY OWN PROPERTIESmore direct bookings since I turned it on
Running every day on properties I own or manage
Cut the repetitive requests I was answering every day
What happens when guests don’t find answers
WITH CONCIERGE GENIUS
1A guest visits your website
2Asks a question right away
3Gets the answer
✓Books direct
What changes with Concierge Genius
It is not just a chat on your website. It is how your property answers guests, without having to do it manually every time.
1
Immediate answers
Check-in, parking, policies, and services: guests find the key information right away, while your team spends less time answering the same questions over and over.
2
More services at the right moment
Transfers, experiences, upgrades, and useful services appear at the right moment, without your team having to explain them every time.
3
More direct bookings
When the website answers clearly and reassures quickly, more guests stay on your site and book without going to Booking.com or other OTAs.
Go live in minutes, without changing your website
1
Start your free trial
2
Complete the guided setup
3
Go live in minutes
Simple setup. If you want, we help you.
MY OWN PROPERTIES
I am not showing you clients. I am showing you my own properties.
I am Alberto, I run accommodation for a living. The concierge works every day on the two properties I own and on the one I manage as a consultant. Open the sites, ask the questions your guests ask and see how it answers.
Relais Castelnuovo
relaiscastelnuovo.com
I own it
Aparthotel · 5 apartments · up to 12 guests
This is where the concierge works hardest: self check-in, parking, apartments that all differ from one another. Since I turned it on, direct bookings at my own properties have grown by about 25%.
Open it on the site →
Villa Aglaia
villaaglaia.com
I own it
Holiday home · up to 8 guests
The house I rent to families and groups. The concierge answers about arrival times, house rules and local tips, even when I cannot.
Open it on the site →
SeaSide Suites
seasidesuites.it
Managed as a consultant
Guest house · 4 rooms · 9 beds
The property I look after as a management consultant. Here the concierge answers in several languages about check-in, parking and the services of the 4 rooms.
Open it on the site →
Yes, these are all properties I own or manage. If the concierge gets something wrong, I am the first to pay for it, with one of my own guests. That is why it works.
Integrations
Concierge Genius works on any website. For those on WuBook, it also reads live availability and guides the guest to direct booking.
Use another channel manager? Get in touch and we will find a way to integrate it.
Why it exists
A concierge born from real hospitality
Every hospitality experience lives in the details. A quiet street, an authentic restaurant, a city discovered the way a local would experience it.
Managing my properties, I always tried to offer guests exactly that: honest recommendations, attention to detail, and the feeling of being welcomed in an authentic way.
Over time, I realized the same questions kept coming back and that, precisely in the most important moments, I could not always be present. That was where the experience risked being interrupted.
Concierge Genius was born from that need: a digital presence that preserves your style of hospitality, suggests what you would genuinely suggest, and accompanies the guest throughout the stay.
Pricing
Start with the free 14-day trial. No card required, no automatic charge. Choose a plan only if you decide to continue.
Starter
€39 / month€390 / year (2 months free)
For B&Bs and small properties
1 domain per license
See plan →
Pro
Recommended€79 / month€790 / year (2 months free)
For boutique hotels
1 domain per license
See plan →
Scale
€149 / month€1490 / year (2 months free)
For high-traffic properties
1 domain per license
See plan →
FAQ
How is billing handled?
The 14-day trial needs no card and never charges you automatically. You only enter payment details if you choose a plan when the trial ends. From that point, checkout, billing, and subscription management are handled by Lemon Squeezy, our certified merchant-of-record partner for secure payments.
Can I cancel anytime?
Yes. The trial simply ends if you do nothing, with no charge. Once you are on a paid plan, you can cancel anytime from your Lemon Squeezy customer portal.
How does the trial work?
Start a free 14-day trial on your real website. No card is required. If you prefer, you can keep the concierge visible only to you and your team while you test it, so guests do not see it yet. Nothing is charged automatically: when the trial ends, you choose whether to pick a plan and start paying.
What happens if I hit usage limits?
When your plan’s AI allowance is reached, some AI functionality may switch to a limited mode until your allowance resets or you upgrade.
Will it work on my website?
Yes. After onboarding, we send you the WordPress plugin, the iframe option, and the direct link to the hosted concierge. That means it can go live in minutes on any website, and the direct link can also be turned into a QR code for rooms, reception desks, or printed material.
What is the preview, and how is it different from the full chat?
The preview is an automatic demo built from your property's public data, so you can see the assistant in action in seconds. The full, personalized chat needs onboarding and a connected channel manager, so it can also answer with real availability.
Put it on your website and see the impact in days.
Answers guest questions in real time, lightens your team’s workload, and helps keep more visitors on your website.
When the journey is clearer, trust grows, satisfaction improves, and direct booking opportunities increase.
Create your free preview